Thrive Athletics Refund, Resend & Returns Policy

At Thrive Athletics, we are committed to providing excellent customer service and satisfaction. Please review the following Refund, Resend, and Returns Policy for more information on how we handle your orders.

⚠️ All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.

✅ What Qualifies for Refund, Resend, or Return

We will process a refund, resend, or return in the following cases:

1. Order Delays

Orders that are lacking tracking information or are pending for over 60 days after departure.
Specific timelines may apply depending on the country and shipping method:

  • USA: 45 days after departure

  • Brazil: 110 days after departure due to customs delays

  • Other Shipping Methods: 100 days for orders shipped via certain lines

Important Notes: Orders may be delayed if they are waiting for collection at the local post office or due to address issues. Please check with your local post office if necessary.

2. Orders Not Received

  • If tracking information shows that the order has been delivered, no refund or resend will be provided.

  • If the customer has not received the order, a non-delivery certificate from the local post office is required.

Tracking Information Alert: In cases where tracking shows issues such as incorrect address, customs problems, or unclaimed delivery, please contact the local post office for clarification.

3. Damaged Products

  • Full refund or replacement if products are badly damaged upon arrival

  • Partial refund or replacement for products with minor damage (e.g., slight wrinkles or small scratches)

Important Notes:

  • For fragile items, we highly recommend requesting a refund

  • For damage to packaging, refunds are not possible due to long-distance international shipping

  • Claims for electronics must be made within 30 days of delivery

4. Incorrect or Missing Products

  • Full refund or replacement for incorrect items

  • Refund or resend for incorrect sizes or colors that do not affect functionality

  • Partial refund or resend for missing parts that do not affect functionality; full resend if the missing parts affect functionality

Important Notes: For size issues, please provide a photo of the item with accurate measurements to help us resolve the dispute quickly.

5. Order Cancellations

  • Full refund can be processed if the order is canceled before the products are processed or shipped

  • Orders for customized items or pre-orders cannot be canceled once payment has been processed

🔍 How to Submit a Dispute

To help us resolve any issues quickly, please include the following when submitting a dispute:

  • Photos or videos of any damaged products

  • Screenshots of customer complaints, including name, date, and content (e.g., email, dispute)

  • Return the product if requested

⚠️ Important Notes & Exceptions

1. Dispute Deadlines

Disputes must be filed within 7 days of delivery or expected delivery date.

2. Force Majeure

We are not responsible for delays or losses caused by events beyond our control, such as:

  • Natural disasters

  • Epidemics

  • Customs delays

  • War or political unrest

3. Shipping Method Restrictions

Disputes may not be processed for certain shipping methods that do not include tracking.

4. Delivery Location Restrictions

We may not be able to process disputes for undelivered orders to certain countries. These regions may have different delivery times or restrictions.

5. Returns

  • Returns must be authorized in advance

  • Unauthorized returns will not be processed or refunded

6. Service-Based Products

Services (e.g., photography, packaging) are non-refundable once fulfilled.

7. Unacceptable Disputes

Disputes based on:

  • Buyer’s change of mind

  • Item doesn’t “look like expected” without clear quality issues

  • Delays caused by force majeure

  • Unauthorized returns

📘 Important Interpretation

1. Deadline for Opening Dispute

  • A dispute cannot be opened once the order status is marked as “closed.”

  • A dispute cannot be resolved if tracking information from a third-party logistics provider is untraceable.

2. Force Majeure

Thrive Athletics is not responsible for any product damage or shipping delays caused by force majeure events, including but not limited to:

  • Epidemic situations

  • International conflicts, strikes, or war

  • Natural disasters such as earthquakes, floods, storms, or heavy snow

  • Customs inspection delays or issues

We will make reasonable efforts to notify you via email, phone, or other communication channels if there are any such delays or issues.

3. Shipping Method Limits

Certain shipping methods are not trackable once the package arrives in specific countries, states, or cities.
We will inform you in advance about shipping methods that may not offer tracking for some destinations.

We will not accept disputes for orders shipped using the following methods when sent to certain countries or regions:

  • PostNL

  • Electric PostNL

  • CJPacket EUB

  • CJPacket Postal Route

  • CJPacket Railway Economy

Note: Remote or hard-to-reach locations may incur additional shipping fees.

4. Destination Limits

Due to limited international transportation options, Thrive Athletics will not accept disputes for orders shipped to certain countries or regions. These include, but are not limited to:

Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Côte d’Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia, Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea, Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia, New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan, Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu, Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

5. Returns

  • Returns are accepted only to designated warehouses in specific locations

  • We do not recommend returning products due to the high international shipping costs and the possibility of loss or damage during return transit

  • If you decide to proceed with a return, follow the instructions provided by our customer service team

  • Please return products within 30 days of receiving your order

6. Service Products

For service products (such as custom services, digital services, etc.), please note the following:

  • Damaged or delayed service-related products may not qualify for a refund

  • Bad quality claims for service products will not be accepted, as the service was provided by a third-party supplier

  • If the service product did not undergo the quality inspection process, we cannot accept any disputes

7. Unacceptable Disputes

Thrive Athletics will not accept unreasonable disputes, including but not limited to:

  • The buyer simply does not like the product

  • Product descriptions that the buyer claims are inaccurate or misleading (but were accurately listed)

  • Unusual product odors (unless it significantly affects product quality)

  • Buyer ordered the wrong items or SKU

  • Shipping address was incorrectly provided

  • Product differences were previously discussed and agreed upon

  • Tracking information was deleted or modified by the logistics company or local post office

  • Packages were returned, discarded, or detained due to customs failure or the consignee not complying with customs clearance requirements

💬 Need Help?

If you’re unsure whether your order qualifies for a refund or resend, please contact our customer service team at
📧 support@thriveathletic.com
We’re here to help ensure your shopping experience is as smooth and stress-free as possible.